# CRE Suite Add In not visible after install. Error States "Not Loaded. The user selected to disable macros." **URL:** \ **Category:** General\ **Tags:** cre-suite, cresuitebugs\ **Created:** [September 13, 2022, 4:59pm UTC](https://kb.cremodels.com/t/cre-suite-add-in-not-visible-after-install-error-states-not-loaded-the-user-selected-to-disable-macros/625 "2022-09-13T16:59:31Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![MaxGarbus](https://yyz1.discourse-cdn.com/flex035/user_avatar/kb.cremodels.com/maxgarbus/32/10_2.png) [@MaxGarbus](https://kb.cremodels.com/u/MaxGarbus)\ **Post date:** [September 13, 2022, 4:59pm UTC](https://kb.cremodels.com/t/cre-suite-add-in-not-visible-after-install-error-states-not-loaded-the-user-selected-to-disable-macros/625/1 "2022-09-13T16:59:31Z")
After an install, if the add in doesn’t enable due to the error message below which states “Not Loaded. The user selected to disable macros.” [If you are seeing an error message that says “UnLoaded”, then see the post here for help instead.](https://kb.cremodels.com/t/the-cre-suite-add-in-is-unloaded-or-frequently-goes-missing/494) > ![image](https://canada1.discourse-cdn.com/flex035/uploads/cremodels/original/2X/c/c8a46997469e1cf3dde378805e5f0280c480a5c8.png) Please follow the following steps: 1. Navigate to File \> Options > ![image](https://canada1.discourse-cdn.com/flex035/uploads/cremodels/original/2X/8/8abe6d06c8ffc71624c5706fbf2400a35c5ea71e.png) 1. Click on the Trust Center, then select “Trust Center Settings” > ![image](https://canada1.discourse-cdn.com/flex035/uploads/cremodels/original/2X/f/ffd8bab2f85c759f8610f28d4a8dcc2dea7ec123.png) 1. Select "Add-Ins and DE-SELECT the “Disable all Application Add-Ins” option. Click OK. > ![image](https://canada1.discourse-cdn.com/flex035/uploads/cremodels/original/2X/1/182c1bea37ae9d9348b187728b65fa7b3896ace0.png) 1. Close out of all excel windows and re-open. You may need to re-enable the COM Add-In as well.