# Error when trying to uninstall "Windows cannot find..."

**URL:** <https://kb.cremodels.com/t/error-when-trying-to-uninstall-windows-cannot-find/498>\
**Category:** The CRE Suite\
**Tags:** cre-suite\
**Created:** [August 5, 2019, 6:44pm UTC](https://kb.cremodels.com/t/error-when-trying-to-uninstall-windows-cannot-find/498 "2019-08-05T18:44:47Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![MaxGarbus](https://yyz1.discourse-cdn.com/flex035/user_avatar/kb.cremodels.com/maxgarbus/32/10_2.png) [@MaxGarbus](https://kb.cremodels.com/u/MaxGarbus)\
**Post date:** [August 5, 2019, 6:44pm UTC](https://kb.cremodels.com/t/error-when-trying-to-uninstall-windows-cannot-find/498/1 "2019-08-05T18:44:48Z")

</div>

In one scenario when trying to uninstall our app from someone’s computer, we encountered an error as shown below -

> Windows cannot find ‘c:\Program files\Common Files\Microsoft Shared\VSTO\10.0\VSTOInstaller.exe.’ Make sure you typed the name correctly, and then try again.

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/cremodels/original/1X/60ddecf32f0bd6f4627f3df6c0996e27870c1875.jpeg)

In this case it seems as though files from our install were missing or deleted from this computer.

To solve this problem, complete steps #2-9 in the clean ribbon install ([Clean Ribbon install steps](https://kb.cremodels.com/t/clean-ribbon-install-steps/286)) and then re-installed the application. **You will need to skip step #1.** After that the bug experienced from the app was resolved and full functionality was restored.