# The CRE Suite Add In is "Unloaded" or Frequently Goes Missing

**URL:** https://kb.cremodels.com/t/the-cre-suite-add-in-is-unloaded-or-frequently-goes-missing/494
**Category:** General
**Tags:** cre-suite, cresuitebugs
**Created:** [July 16, 2019, 9:05pm UTC](https://kb.cremodels.com/t/the-cre-suite-add-in-is-unloaded-or-frequently-goes-missing/494 "2019-07-16T21:05:31Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![MaxGarbus](https://yyz1.discourse-cdn.com/flex035/user_avatar/kb.cremodels.com/maxgarbus/32/10_2.png) [@MaxGarbus](https://kb.cremodels.com/u/MaxGarbus)
#### Post date: [August 5, 2019, 6:39pm UTC](https://kb.cremodels.com/t/the-cre-suite-add-in-is-unloaded-or-frequently-goes-missing/494/2 "2019-08-05T18:39:15Z")

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In some cases if this process does not work, you may need to run a clean install - those directions may be found here -

> [@Clean Ribbon install steps](https://kb.cremodels.com/t/clean-ribbon-install-steps/286):
>
> Can be used in cases where the install failed or was interrupted, such as when a client’s antivirus has blocked an install and after the block being lifted the install still is not successful. uninstall “The CRE Suite” from the Windows Control Panel (Programs & Settings), if it exists delete the CREModels Ribbon folder in C:\users[username]\AppData\Local\Apps\2.0\ - (if you can’t see the AppData folder, navigate to item 2a) it will be named something random like BWGG1815W.VRR and have anot…

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_[View the full topic](https://kb.cremodels.com/t/the-cre-suite-add-in-is-unloaded-or-frequently-goes-missing/494)._