Clean Ribbon install steps

Can be used in cases where the install failed or was interrupted, such as when a client’s antivirus has blocked an install and after the block being lifted the install still is not successful.

  1. uninstall “The CRE Suite” from the Windows Control Panel (Programs & Settings), if it exists

  2. delete the CREModels Ribbon folder in C:\users[username]\AppData\Local\Apps\2.0\ - (if you can’t see the AppData folder, navigate to item 2a) it will be named something random like BWGG1815W.VRR and have another random-named folder inside there. then, inside that folder you will see a reference to CREModels Ribbon. If for some reason the system won’t let you delete the files, go inside the folders and delete as many as you can, this will allow the install to figure out that something’s wrong and will let a new one be installed. If you continue to have issues, you can delete the entire “2.0” folder.

    2a) To unhide the AppData folder, you will need to use select the option to Show hidden files

    For Windows 10 :
    1) In the search box on the taskbar, type folder, and then select Show hidden files
    and folders from the search results.
    2) Under Advanced settings, select Show hidden files, folders, and drives, and then
    select OK.

    For Windows 8.1:
    1) Swipe in from the right edge of the screen, then select Search
    (or if you’re using a mouse, point to the upper-right corner of the screen,
    move the mouse pointer down, and then select Search).
    2) Type folder in the search box, then select Folder Options from the search results.
    3) Select the View tab.
    4) Under Advanced settings, select Show hidden files, folders, and drives, and then
    select OK.

    For Window 7:
    1) Select the Start button, then select Control Panel > Appearance and Personalization.
    2) Select Folder Options, then select the View tab.
    3) Under Advanced settings, select Show hidden files, folders, and drives, and then
    select OK.

  3. Navigate to RegEdit. Navigate to the search box through the taskbar, type regedit then select regedit Run command.

  4. delete the registry key at HKEY_CURRENT_USER\Software\Microsoft\VSTA\Solutions{GUID} - you should only have to delete one GUID, but delete the entire Solutions folder, including everything inside. you need to look inside the GUID folder to make sure it’s the correct one.

  5. delete setup.exe, setup (1).exe, etc… all versions from the user’s download folder

  6. open internet explorer (MUST BE INTERNET EXPLORER) and add to the list of trusted sites

  7. disable any antivirus, reboot if necessary

  8. use google chrome (if possible) and re-download the file from

  9. run the newly downloaded setup.exe

It’s common to see an error like the below that says “Specified argument was out of the range of valid values. Parameter name: entryValue” or “Parameter name: entry Value”

When you see this error, follow the above steps and make sure ALL antivirus is disabled. Most commonly this error occurs when Webroot is installed on the computer. When this occurs, their IT provider needs to uninstall webroot prior to following the above steps and trying to run a fresh install.

Note that Webroot is currently pending an acquisition by Carbonite, so we may need to keep an eye out for them as well for the above issue